Comprehensive Privacy Policy & Data Usage
Document Version: 3.0 | Last Updated: March 24, 2026 | Governing Jurisdiction: India
1. Introduction & Institutional Commitment
Welcome to SolarGo ("Company", "we", "our", "us"). We are a certified solar EPC company based in Tilak Nagar, New Delhi. We are deeply committed to protecting your personal information and your right to privacy. This Comprehensive Privacy Policy explains in extensive detail how we collect, use, disclose, and safeguard your information when you visit our website (solargo.site) or engage our professional solar energy services.
If you do not agree with the terms of this privacy policy, please immediately discontinue use of our website and services. By continuing to interact with our platform, you explicitly consent to the practices described in this document.
2. Comprehensive Data Collection Architecture
We systematically collect various categories of information to provide, improve, and secure our services. The exact data collected depends on the context of your interactions with us.
2.1 Information You Voluntarily Provide
We collect information that you actively submit to us through forms, emails, WhatsApp messages, and direct communication:
- Identity Data: First name, last name, and property owner details.
- Contact Data: Email addresses, physical property addresses (for site assessments), and mobile/WhatsApp numbers.
- Property & Energy Data: Electricity consumption details (electricity bills), rooftop area dimensions, structural information, and specific energy requirements necessary for solar system design and subsidy applications.
- Financial Data: While we process payments, we do not store full credit card numbers on our servers. All financial transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
2.2 Information Automatically Collected (Telemetry Data)
When you access our website, our servers automatically record specific technical information:
- Device & Usage Information: IP address, browser type and version, operating system, device characteristics, language preferences, referring URLs, and country location.
- Interaction Data: Pages viewed, time spent on specific pages, links clicked, heatmaps of mouse movements, and navigation paths through our digital infrastructure.
3. Extensive Cookie Deployment & Analytics
Mandatory Google Ads & Analytics Disclosure: To comply with Google Ads policies and international privacy standards, we explicitly disclose that our website utilizes advanced tracking technologies, including cookies, web beacons, and pixels.
3.1 Categories of Cookies Utilized
| Cookie Category | Purpose & Functionality | Duration |
|---|---|---|
| Strictly Necessary | Essential for website security, network management, and basic functionality. Cannot be disabled. | Session |
| Analytical/Performance | Powered by Google Analytics. Helps us understand how visitors interact with our website by collecting anonymous statistical data. | Up to 2 years |
| Functional | Remembers choices you make (like language or region) to provide enhanced, personalized features. | Up to 1 year |
3.2 Third-Party Analytics (Google Analytics)
We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect data such as your IP address, browser type, and interaction with our site. This data is transmitted to and stored by Google. We use this data exclusively to understand user behavior and improve our service offerings. We have enabled IP anonymization where available. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
4. Detailed Purpose of Data Processing
We process your personal and property data for the following specific, legitimate business purposes:
- Service Execution: To conduct site assessments, design customized solar systems, and complete the physical installation of solar panels at your property.
- Government Subsidy Processing: To apply for the PM Surya Ghar Muft Bijli Yojana and other applicable state/central subsidies on your behalf, which requires sharing specific property and identity data with government portals.
- DISCOM Coordination: To process net metering applications with local electricity distribution companies (DISCOMs) in Delhi NCR.
- Financial Processing: To issue invoices, process payments, and manage billing.
- Strategic Communication: To send you project updates, maintenance reminders, and administrative notifications.
- Legal Compliance: To comply with applicable tax laws, regulatory requirements, and lawful requests from governmental authorities.
5. Data Sharing & Third-Party Disclosure
SolarGo strictly prohibits the sale, rental, or unauthorized monetization of your personal data. We only share information with third parties under the following highly restricted circumstances:
- Government & Regulatory Bodies: We MUST share your property, identity, and electricity consumption data with the Ministry of New and Renewable Energy (MNRE) portals and local DISCOMs to process your subsidies and net metering applications.
- Essential Service Providers: We share data with trusted vendors who perform services on our behalf (e.g., logistics partners for panel delivery, secure cloud hosting providers). These vendors are contractually bound to maintain strict confidentiality.
- Legal Obligations: We may disclose your information if legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
6. Communication Protocols & WhatsApp Business
We utilize WhatsApp Business as a primary communication channel for rapid support, site assessment coordination, and installation updates. By initiating a conversation with us via WhatsApp, you consent to communication through this platform.
Security Note: While WhatsApp provides end-to-end encryption for message transmission, SolarGo extracts relevant project data, site photos, and approvals from these chats to store securely in our internal project management systems to ensure continuity of service.
7. Comprehensive Information Security Protocols
We have implemented enterprise-grade technical and organizational security measures designed to protect the security of any personal information we process:
- Cryptographic Transmission: All data transmitted between your browser and our servers is encrypted using standard SSL/TLS protocols (HTTPS).
- Access Control: Internal access to client data is strictly limited on a "need-to-know" basis. Only personnel actively assigned to your project have access to your data.
- Infrastructure Security: Our databases are hosted on secure, monitored servers protected by advanced firewalls and intrusion detection systems.
However, please remember that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. You transmit data to us at your own risk.
8. Your Comprehensive Privacy Rights
Depending on your geographic location, you possess significant rights regarding your personal data. SolarGo extends these rights to all clients globally:
- Right to Access: You may request a complete copy of the personal data we hold about you.
- Right to Rectification: You may request that we correct any inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data, subject to our legal obligations to retain certain financial, warranty, and governmental records.
- Right to Restrict Processing: You may request that we limit the processing of your data under certain circumstances.
- Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please submit a formal written request to our Data Protection Officer at support@solargo.site. We will respond to all legitimate requests within 30 days.
9. Policy Modifications & Updates
We may update this Comprehensive Privacy Policy periodically to reflect changes in our operational practices, technological advancements, or legal requirements. The updated version will be indicated by a revised "Document Version" and "Last Updated" date at the top of this page. We encourage you to review this policy frequently to remain informed about how we are protecting your information.
10. Contact Us
For privacy-related queries, contact SolarGo at:
Registered Office: Police Station, WZ 1-12, Uggar Sain Market, Najafgarh Road, Tilak Nagar, New Delhi 110018, India
Email: support@solargo.site
Phone: +91 975 551 3985